These general terms govern the use of Prorum.ch by customers and businesses. By registering, submitting a request or using a business account, you accept the version made available in the relevant workflow.
Scope and operator
Prorum is operated by Ruta Group, sole proprietorship of Kacper Ruta, Werkstrasse 11, 6102 Malters LU. These terms cover the website, customer and business accounts, and request, communication and document functions.
Different terms apply only if expressly agreed. Mandatory Swiss law and individual agreements with a business remain reserved.
Role of Prorum and businesses
Prorum provides the directory and controlled introduction process. Listed businesses act independently and are responsible for their quote, advice, permits, performance, warranties, invoice and taxes.
A Ruta Group business is disclosed on its profile. Even then, the service contract is formed only with the business named in the offer; the platform role remains separate.
Accounts and access
Information must be complete and accurate. A login code, password, passkey, invitation or action link is personal and must be protected. Actions through correctly authenticated access are attributed to the account unless caused by a platform error.
Customer accounts are personal. Business accounts may be used only by authorised people. Security incidents, unauthorised access and changes in authority must be reported immediately.
Business admission and public profiles
An application, review or invitation creates no right to admission, publication, ranking or requests. A profile is published only with consent and administrative approval.
Businesses keep their identity, contact, authority, categories, service area, capacity and evidence current. Review and status labels describe documented status but are not official certification or a guarantee of future work.
Requests, availability and assignment
Before submission, Prorum shows whether an active business is available for the selected category and municipality. If none is available, the request is not sent; a waiting list exists only where expressly offered.
Depending on coverage, a submitted request may go to no more than three suitable businesses. Priority, capacity, municipality and response window may determine order. Prorum does not promise acceptance, a response time or a number of replies.
Contract with the business
Submitting a request, an acknowledgement, a question or a non-binding date proposal does not yet create a service contract. Platform assignment is not a promise to perform.
The contract is formed between the customer and selected business when a specific quote or otherwise sufficiently defined service is expressly accepted. Scope, date, price, changes, defect rights and termination follow that agreement and applicable law.
Prices, invoices and payments
Creating a customer request is free. The customer and business agree the work price, expenses, VAT, due date and payment method. Only methods displayed in the specific job are available.
Prorum does not hold customer money. Where online payment is offered, the payment provider sends it directly to the business account; the business may instead offer a QR invoice or other direct payment. Refunds and disputes are generally handled with the business.
Customer duties
Requests must accurately describe a genuine need. Customers provide safe access, disclose known hazards, obtain required consents and check the quote, appointment and business before commissioning work.
Illegal, deceptive or discriminatory content, spam, bypassing controls, automated extraction, malware and uploads without the necessary rights are prohibited. Emergencies must be directed to official emergency services.
Business duties
Businesses respond only within their professional, geographic and time capacity, keep received data confidential and use it only for the request and resulting legal duties.
They comply with professional, safety, consumer, pricing, tax and permit rules, communicate transparently and must not disclose or resell customer data, action links or requests without authority.
Content, communications and documents
Anyone uploading text, images, videos, logos or documents confirms the necessary rights and grants Prorum a non-exclusive, purpose-limited right to store, display and transmit them for the request, profile, communications, security and records.
Binding information is shown in the relevant job or portal. Email and WhatsApp are supplementary notices only when the channel is enabled; their absence does not change a status or deadline shown in the portal.
Performance, complaints and reviews
Performance and defects should first be discussed directly with the business. Prorum may preserve platform records, moderate communications and support the workflow, but is not a conciliation body or decision-maker for civil claims.
If a job provides for automatic confirmation after no response, the exact date is shown beforehand. A timely problem report stops that platform status; statutory defect rights remain. Reviews must reflect a genuine experience, be factual and may be moderated.
Availability, suspension and termination
Prorum aims for reliable operation but does not guarantee uninterrupted or error-free availability. Maintenance, security action, force majeure, network failure or third-party dependencies may limit functions.
For security risks, violations, false information, misuse or repeated breach, Prorum may withhold content, limit access or suspend accounts and profiles, subject to appropriate information, a correction opportunity and mandatory rights.
Intellectual property
Prorum, the software, design, text and operator marks may be used without permission only as allowed by law. Rights in business content remain with the relevant rights holder.
The platform may not be copied, systematically extracted, reverse engineered or used to build a competing dataset except where mandatory law permits it.
Liability
Each party is liable for its own conduct under applicable law. Prorum is not liable for selection decisions, quotes, acts, omissions, workmanship, prices, solvency or content of independent businesses, users or third parties.
To the extent permitted by law, the operator excludes liability for slight negligence and indirect or consequential loss. Mandatory statutory liability and liability for intent or gross negligence remain unlimited; personal injury is limited only to the extent legally permitted.
Privacy
Personal data is processed under the privacy notice. Users may process another person's data only for the specific job and within the law.
After disclosure, businesses are responsible for their independent processing and must meet their own information, retention and deletion duties.
Changes, law and jurisdiction
Prorum may amend these terms prospectively for an objective reason, particularly changes in law, security or functions. The current version is published with its effective date; material adverse changes are communicated appropriately to existing accounts.
Swiss law applies, excluding its conflict rules. Malters LU is the exclusive venue for business users. Mandatory statutory venues apply to consumers.