Clear answers for customers and businesses. This guidance describes Prorum’s current operation; each workflow shows which functions are actually available.
Updated 2 November 2026
From the initial need to an appointment.
Choose the work and your postcode or locality. Add the service address, job details and contact information, review the summary and submit only once.
The login code confirms access to your email address. Never share it. A reference on the confirmation page proves that Prorum recorded the request.
Prorum clearly tells you before submission when no active business is available for the selected trade and municipality. The request is not sent.
A waiting list is offered only when it is technically available and you can expressly choose to join it.
Prorum first records the request in its protected system. Contact details become available to a business only after a suitable assignment and the required disclosure step.
Depending on coverage, no more than three suitable businesses may be involved. There is no anonymous mass distribution and no guarantee that a business will respond.
When an introduction becomes binding.
No. An acknowledgement, question or non-binding date proposal does not yet create a service contract.
The appointment becomes binding only when you expressly accept a specific quote or otherwise clearly agree the service with the selected business.
Submitting a Prorum request is free for customers. You agree the price, scope, date, warranty and invoice directly with the business.
Only payment methods shown in the specific job are available. Card and TWINT are not active by default; a QR invoice or another direct payment to the business may be offered.
Record discrepancies in the job and report a problem before confirming completion. Discuss correction, timing or the invoice directly with the business.
Prorum can review platform records and communications, but is not a conciliation authority and does not determine civil claims.
Admission, visibility and new requests.
The business submits accurate company and contact details. After review, Prorum provides a private activation link and publishes the profile only after activation and administrative approval.
Each trade and municipality also requires active capacity and coverage. An application does not guarantee publication or requests.
The business portal is the authoritative source. It displays only correctly assigned and disclosed requests.
Email or WhatsApp is used only when that channel is expressly enabled and the destination is verified. Without a notification, the business must check the portal manually.
Sign in to the business account and use the designated profile-change process. Security, ownership or core identity details may be reviewed again.
Do not create a second application for an existing business under a different identity. Contact Prorum if ownership or access needs to be clarified.
Access and control over personal data.
Depending on the workflow, customers use a time-limited email code or a registered passkey. Businesses use their own business account; administrator functions additionally require current MFA.
Never share a password, one-time code, invitation link or passkey. Prorum will not ask for them by phone, email or WhatsApp.
Depending on your role, the account provides data export, session management and account closure. You can also identify yourself through info@prorum.ch and submit a privacy request.
Statutory retention and evidence duties may prevent immediate deletion of every record. In that case processing is restricted to the required purpose.
Prorum does not demand advance payment by chat, phone or an unknown link. Check the domain, reference, business and invoice before sharing data or money.
For fire, gas, immediate danger or a medical emergency, use the official emergency numbers. Prorum is not an emergency service.
Never email passwords, login codes or complete customer details. Use only the Prorum reference when asking us to identify a case.
Contact info@prorum.ch