Contact and help
Answers about your requests, account and company profile.
Questions about your request
What happens after I send a request?
Prorum records and personally reviews your request. The confirmation page shows your reference number. Forwarding is controlled; a request is not yet a booking.
How can I change a request I have sent?
Contact Prorum with your reference number if available and explain the change. Avoid sending the same request more than once.
Do I have to use GPS?
No. A postal code or locality is enough. You can also choose a point on the map. GPS is requested only after your consent; the map shows the service location, not available companies.
What if there is no suitable company?
Change the industry or location if appropriate. You can submit a request for review, but company availability is not guaranteed.
Account help
I cannot sign in. What should I do?
Check your email address and password. A company account must be activated first. If you do not have access or have forgotten your password, contact Prorum without sharing your credentials.
My invitation no longer works.
Contact Prorum from the email address used for the invitation. Include the company name, but do not send the token or password.
Does every request appear in my account?
Anonymous form requests are not automatically linked to an account. Keep your reference number and contact Prorum if you have questions.
Questions about joining
Will my company appear immediately?
No. Prorum reviews your application before approval. Completing the form does not guarantee publication or a company account.
Which industries should I choose?
Search for services your company actually provides. You can add and remove several industries. Explain their scope in the services description.
How can I correct my profile?
Use the available editing features in your activated company account or contact Prorum. Changes may be reviewed before publication.